Terms & Conditions

1. Who operates the store

KENZO is operated by KenzoEA, based in cambodia. Public contact address: Cambodia, Phnom Penh. Contact: support@kenzoea.com.

These terms apply to the website, account features, digital downloads, EAs, indicators, research signals, Market Scan credits and other products expressly offered by this store.

2. Accounts and responsible use

Use accurate account and order information and keep your sign-in details secure. You must be legally able to enter into a purchase contract and comply with any age or other requirements applying where you live.

Do not misuse another person’s account, evade scan limits, submit unlawful content, interfere with the website, redistribute paid files without permission or attempt to access other customers’ information. Report suspected unauthorized account access to support.

3. What you are buying

The product page and order confirmation identify the digital content or service included in your purchase, price, requirements and any stated licence restrictions. MT4 and MT5 files are not interchangeable. Broker, account, platform, operating-system, VPS or other third-party costs are separate unless expressly included.

A purchase gives the rights stated for that product; it does not transfer copyright or authorize resale, sharing or removal of someone else’s rights. Third-party components may carry their own valid licence conditions. Do not assume that updates, unlimited activations or lifetime support are included unless the offer expressly says so.

Where we offer immediate digital delivery, any legally required consent or acknowledgement about cancellation rights must be obtained separately as required. Refer to Refunds & Support for the rights that may continue to apply.

4. Orders and payment

Check the items, total price, currency and contact details before placing an order. Applicable taxes and payment-method information are shown through checkout. Access depends on successful payment and any stated licence or account requirements.

If a payment, delivery or pricing error occurs, contact support so we can investigate and explain the available correction or legal remedy. Nothing in these terms authorizes an additional charge you have not agreed to.

5. Market Scan and credits

The current standard paid scan uses 2 credits. The base credit rate is US$0.10, equivalent to US$0.20 per paid scan before any bundle saving or applicable tax. The selected bundle and checkout display the amount you pay and credits received.

Guest visitors have 5 free scans per UTC day; signed-in accounts have 10. Guests using the same internet address may share an allowance. Free scans are used before paid credits. Purchased credits are account-linked usage units, not money, an investment or a transferable payment instrument.

A completed wait/no-setup analysis counts as a scan. Unavailable, failed or timed-out scans release their reservation. Supported symbols and strategies depend on the connected data feed and worker. Prices shown in charts can differ from the scanner source and broker execution.

The terms shown for your purchase and applicable law govern changes to your existing entitlement. Any new offer or rate must be disclosed before you buy or use it; this page is not permission to apply an undisclosed charge.

6. No profit promise or personal investment advice

KENZO provides software and general research information. We do not guarantee profit, a winning signal, a particular return, a recovery of losses or suitability for your financial circumstances. All trading can involve substantial loss. Read the Risk Disclosure, including the limits of automation, AI, backtests and observed price-path statistics.

The website scanner does not place broker orders. An EA that you install and enable may trade automatically in your own environment; you are responsible for deciding whether to enable it and for monitoring that environment.

7. Support, cancellation and refunds

We are happy to assist with delivery and technical problems and will make reasonable efforts to resolve them. Our Refunds & Support policy limits discretionary change-of-mind refunds after digital delivery, subject to all applicable cancellation and defect-related rights.

Trading performance alone is not a guaranteed feature. However, no disclaimer removes a remedy for content that is materially misdescribed, not supplied or otherwise fails to meet a legal requirement.

8. Third parties and public contributions

Payment providers, brokers, platforms, chart/data services and Telegram operate under their own terms. We may receive compensation from clearly disclosed affiliate links. Check third-party suitability and terms independently.

If you submit a review or agree to public feedback sharing, do not include another person’s private information or content you lack permission to share. Public reviews and shared screenshots are experiences, not a guarantee of results. Private support messages are not permission to publish a testimonial.

9. Liability and disputes

Each party remains responsible for obligations imposed by applicable law. Nothing in these terms excludes liability or rights that cannot lawfully be excluded, including protections relating to fraudulent statements or mandatory consumer remedies.

Please first contact support@kenzoea.com so we can investigate a complaint and work toward a resolution. You retain any right to use a regulator, court, consumer body or other dispute procedure available under applicable law. These terms do not impose an exclusive foreign court or require you to waive protections where you live.

10. Policy updates and contact

The date on this page identifies this version. Changes apply prospectively, subject to your existing contract and mandatory rights. Material changes to an ongoing service will be communicated where required.

For questions about a purchase, these terms or the way a product works, contact support@kenzoea.com.